Terms of Service

Last updated: February 2026

Overview

CommoditiHub operates a governed intake platform for structured commercial commodity requirements. These terms govern your use of the platform and any submissions made through it. The platform does not provide trading services, brokerage, financial advice, or execution services.

Nature of Service

CommoditiHub provides intake processing, classification, and structured matching services for commercial commodity requirements. CommoditiHub does not act as a broker, agent, or principal in any transaction. No submission constitutes an offer, contract, or binding obligation. CommoditiHub does not guarantee the availability of supply, the completion of any transaction, or the introduction to any counterparty. Users acknowledge that any classification, screening, or review output is provided for intake structuring purposes only and shall not be relied upon as legal, commercial, or regulatory advice.

Submissions

All submissions are subject to desk review and compliance screening. CommoditiHub reserves the right to reject, return, or request clarification on any submission without obligation to provide reasons. Submission of a requirement does not guarantee placement, prioritization, or response. Classification processes may include automated tools. Final intake determinations are subject to human review. You represent and warrant that all information submitted is accurate, complete, and not misleading.

Eligibility

The platform is intended for use by export-ready producers, licensed trade houses, and entities with demonstrable commercial capacity. CommoditiHub reserves the right to verify credentials and decline participation at its sole discretion. By using the platform, you represent that you have the authority to act on behalf of the submitting entity. The platform is not intended for individual consumers or personal transactions.

Data and Retention

Submission data is retained in accordance with our Privacy Policy. CommoditiHub may retain anonymized or aggregated data for operational and compliance purposes. You may request deletion of your personal data by contacting [email protected].

Limitation of Liability

To the maximum extent permitted by law, CommoditiHub shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of the platform, reliance on classification outputs, or any introduction or transaction facilitated through the platform. Total liability shall not exceed the amount paid by you to CommoditiHub in the twelve months preceding the claim, if any. In no event shall CommoditiHub be liable for loss of profits, business interruption, loss of data, or reputational harm arising from use of the platform or reliance on its outputs.

Indemnification

You agree to indemnify and hold harmless CommoditiHub, its officers, and affiliates from any claims, damages, or expenses arising from your submissions, your use of the platform, or your violation of these terms.

Force Majeure

CommoditiHub shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to internet outages, service provider interruptions, regulatory changes, acts of government, natural disasters, or disruptions to third-party infrastructure.

Modifications

CommoditiHub may update these terms at any time. Continued use of the platform constitutes acceptance of updated terms. Material changes will be noted by updating the date above.

Governing Law

These terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

Contact

For questions regarding these terms: [email protected]

Privacy Policy

Last updated: February 2026

Overview

CommoditiHub is committed to protecting the privacy of users who interact with our platform. This policy describes what data we collect, how we use it, and your rights regarding that data.

Legal Basis

By submitting information through the platform, you consent to the collection and processing of your data as described in this policy. Where consent is not the applicable basis, processing is carried out on the basis of legitimate business interests, contractual necessity, or legal obligation under applicable Canadian privacy legislation including PIPEDA.

Data We Collect

When you submit a commodity requirement or apply for verification, we collect: your name, email address, company name, phone number, commodity specifications, volume requirements, and buyer specifications. We also collect technical data including session identifiers, timestamps, and interaction metadata for platform security and analytics.

How We Use Your Data

Your data is used to: process and classify commodity submissions, conduct compliance and eligibility screening, facilitate introductions between qualified parties. CommoditiHub does not act as a broker, agent, or intermediary in any resulting transactions and bears no responsibility for agreements or outcomes between parties, improve platform accuracy and governance, and monitor platform security and abuse prevention. We do not sell your personal data to third parties.

AI Processing

Commodity classifications are processed using AI language models provided by Anthropic (Claude API). Only commodity specification text and category information is sent to the AI service for classification. No personal contact information is transmitted to AI providers. AI providers do not use submitted data to train or improve public-facing models. Processing is governed by enterprise data processing agreements.

Analytics

We use Google Analytics 4 to collect anonymized interaction data for understanding platform usage patterns. This includes event-level data such as form interactions and submission outcomes. We configure analytics tools to minimize the collection of personally identifiable information. Event-level data is anonymized and contains no names, emails, or contact details.

Data Sharing

We may share your submission data with: verified supply-side participants for the purpose of fulfilling your requirement, professional advisors and compliance consultants as required, and law enforcement or regulatory bodies when required by law. We do not share your data for advertising or marketing purposes.

Data Retention

Submission data is retained for the duration of active processing and for up to 24 months thereafter for compliance, audit, and dispute resolution purposes, unless otherwise required by law. You may request deletion of your personal data at any time by emailing [email protected]. Anonymized and aggregated data may be retained indefinitely for operational purposes.

Your Rights

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your personal data, withdraw consent for processing, and receive a copy of your data in a portable format. To exercise any of these rights, contact [email protected].

Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit, access controls, and regular security reviews.

Changes to This Policy

We may update this policy periodically. Changes will be reflected by updating the date above. Continued use of the platform constitutes acceptance of the updated policy.

Governing Law

This policy is governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes relating to this policy shall be resolved in the courts of Ontario.

Contact

For privacy-related inquiries: [email protected]

Acceptable Use Policy

Last updated: February 2026

Overview

This policy defines acceptable use of the CommoditiHub platform. By using the platform, you agree to comply with these requirements.

Permitted Use

The platform may be used exclusively for the submission of lawful commercial commodity requirements. All commodities must be legal for trade in both the origin and destination jurisdictions. Users must have genuine commercial intent and demonstrable capacity to transact.

Prohibited Conduct

You may not use the platform to: submit requirements for sanctioned, prohibited, or controlled substances, misrepresent your commercial capacity, identity, or affiliations, submit fraudulent, misleading, or deliberately inaccurate information, attempt to circumvent platform security, rate limiting, or governance controls, harvest data, reverse-engineer classification logic, or abuse the platform, submit requirements for commodities subject to international trade sanctions or embargoes, use automated scripts, bots, scraping tools, or similar mechanisms to access, monitor, or interact with the platform without prior written authorization, submit requirements involving goods subject to export controls, dual-use restrictions, or licensing requirements without appropriate authorization, attempt to bypass eligibility or compliance screening mechanisms, or engage in activity that disrupts, degrades, or interferes with the platform's operation or availability.

Compliance

All submissions are subject to automated and manual compliance screening. CommoditiHub cooperates with applicable regulatory authorities and may report suspected violations of trade regulations, sanctions, or other applicable laws.

Enforcement

Violation of this policy may result in: rejection of submissions, suspension or termination of platform access, reporting to relevant authorities, and legal action where appropriate. CommoditiHub reserves the right to take action at its sole discretion and without prior notice.

Reporting

If you become aware of any misuse of the platform, please contact [email protected].